Upd: feel free to claim your compensation by redeeming the WINTERFIX bonus code before January 10th, 00:00 UTC here.

Dear players,

We are aware that the current issues with the console version of the game are causing inconvenience. Your concerns matter to us, and we sincerely thank you for sharing your feedback—it plays a vital role in improving the game.

Our team is working diligently to resolve the situation. We are pleased to inform you that the issue with PvE (missing mobs and mission launch problems) has already been fixed. Meanwhile, we continue addressing other known issues. Please note that on December 26, 2024, we have scheduled maintenance, during which a server patch will be implemented to resolve the current critical problems. We will keep you informed about progress and share updates as they come.

As a gesture of our gratitude for your patience and support, we have prepared gifts for all players. By the end of this week, we will share a promo code that everyone can activate to receive the following rewards:

• 7-day Mega VIP Booster + Mastery Booster;
• 1,000 Event Currency.

Additionally, we are extending the Frostbite event for an extra week as part of the compensation. We hope this gesture helps ease the wait for a full resolution.

Thank you for staying with us. We value each and every one of you and are doing our best to live up to your trust.